1. Payment. Full payment for RYSE installation services is required in advance to secure a service appointment. Once the appointment has been confirmed and payment has been received, the installation will be scheduled with a TechEasy technician. Once a technician arrives at the service location for the scheduled appointment, the installation fee is non‑refundable, including circumstances where the installation cannot be completed due to site conditions, product incompatibility, missing equipment, or other issues outside TechEasy's control.
2. Cancellation. Cancellations and rescheduling can result in lost opportunities for technicians. More than 24 hours before the appointment: full refund, or free rescheduling with payment transferred to the new appointment. Within 24 hours of the appointment, before technician arrival: $49 cancellation fee with the remaining balance refunded, or a $25 rescheduling fee. Once the technician arrives on site: no refund, and a new service fee may apply. All cancellation and rescheduling requests must be communicated to TechEasy before the scheduled appointment.
3. Installation requirements and site readiness. Customers are responsible for ensuring the installation location and all necessary equipment are ready before the technician arrives, including: product availability (all required RYSE products, motors, accessories and mounting components present), accessibility (windows, shades, blinds and mounting areas safely accessible and free from obstructions), compatibility (existing window coverings and installation surfaces suitable for the RYSE products being installed), power and connectivity (required electrical outlets, Wi‑Fi and compatible devices available where applicable), a safe environment (free from hazardous, unsanitary or unsafe conditions, including aggressive animals or insect infestations), and adult presence (an individual aged 18 or older, or the applicable age of majority, present during the appointment). TechEasy reserves the right to refuse or discontinue service where these requirements are not met. If a technician arrives on site and is unable to complete the installation due to any of the above, the full installation fee remains non‑refundable.
4. Rescheduling. Customers may reschedule at no additional charge with more than 24 hours' notice. Requests received within 24 hours of the appointment are subject to a $25 rescheduling fee. If a technician has already arrived at the service location, the original installation fee is non‑refundable and a new installation fee may be required to schedule a return visit. All rescheduled appointments are subject to technician availability.
5. Incomplete installations and return visits. If an installation cannot be completed due to missing equipment, incompatible products, inaccessible installation areas, unsuitable mounting conditions, or other circumstances outside TechEasy's control, the original installation fee will not be refunded once the technician has arrived on site. Additional service fees may apply if a return appointment is required. If an installation cannot be completed due to an issue within TechEasy's control, TechEasy will arrange an appropriate resolution or return visit at no additional installation charge. If a RYSE product is defective, the customer may be directed to RYSE for product support or replacement.
6. General terms. TechEasy reserves the right to reschedule appointments due to technician availability, severe weather, safety concerns, or other unforeseen circumstances. If TechEasy cancels an appointment before technician arrival and cannot provide an acceptable alternative, the customer will receive a full refund. All fees are stated in Canadian dollars. This policy applies to RYSE installation services fulfilled by TechEasy and does not govern refunds or returns of RYSE products. Nothing in this policy limits rights or remedies that cannot be excluded under applicable consumer protection legislation.
